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At Workplace Languages, we’re committed to helping you close the communication gap in your company. Browse our article archives for articles on managing a multilingual workforce, language training, translations, and much more. Use the form at the right to subscribe to our email list to receive new articles as they’re published. If you have a comment on an article, or an idea for a new article, please contact us.
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The Impact of Language Barriers on Customer Service
When it comes to customer service, language barriers can be some of the biggest obstacles businesses face. Miscommunication can lead to frustration on both sides, often resulting in customers not getting the help they need. Over 7,000 different...
How to Improve Teamwork with ESL Employees
Improving teamwork starts with good communication, and that's hard to accomplish if there are language barriers. Imagine being one of your employees with limited English and being bombarded on a daily basis with slang such as: “let’s get something...
5 Reasons Over-the-Phone Interpretation is Necessary for Healthcare Providers
Understanding, and being understood, is crucial to feeling safe in serious situations. For those who are unfamiliar with the languages spoken by healthcare providers, this is not always a given. Over-the-phone interpretation is critical in...
The Ways Language Training Improves Employee Performance
In the global marketplace today, attaining top employee performance is based on employees being able to communicate effectively and clearly to help achieve overall corporate goals. In order for businesses to excel there is now an increased demand...
What Are Your Language Strategy Goals?
Whether you’re a global merchandiser competing for business around the world or a local business with employees from different cultural backgrounds, the goals of your language strategy should follow a common theme. A language strategy is what you...
Maintaining Communication with Management Throughout Online Learning Courses
With the presence of online learning courses in a variety of industries comes the need for instructors to adapt to a wide variety of company cultures. A comfortable level of understanding of a company’s culture takes time, and a considerable amount...
Workplace English for Language Skills beyond Work
Onsite and online ESL classes help teach your non-English speaking employees critical language skills. Having ESL courses customized for your business offers many advantages that increase employee engagement. Employees don’t have to find...
Improving Communication with LEP Employees
With foreign-born employees making up nearly 17% of the workforce – and up to nearly 25% in service industries – chances are good that you have some LEP (Limited English Proficiency) employees on your staff. Communication barriers exist, and it’s...
Scheduling Strategies for a Happier Team
Creating a staff schedule that ensures the work you need done is covered and your employees are all happy can sometimes feel like an impossible task. Most any manager in the service industry will tell you that scheduling is one of the biggest...
English Training for Latino Restaurant Employees
In the restaurant business, communication is paramount. When messages get lost because of language barriers, there is often a direct impact on guest service. English training for Latino restaurant employees can make the difference between...